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Shipping & Returns

Canada Post Expedited Parcel (Canada, US), International Parcel, Small Parcel Air/Surface(<2kg International)


Shipping Days*Free Shipping when order of Fees 
Canada1-2 Business Days(Ontario, Quebec), 2-6 Business Days$150 or more$10
US2-8 Business Days$250 or more$20
Rest of the World*** (optional see below)
$45

All Canada and US orders are with $100 insurance coverage. 

*All orders require 24-48 hours processing time before shipping.

*Please ask for the extra charge for Express shipping.

### If the international shipment is over-size or excess the basic shipping charge we will send you an invoice of the extra shipping charge or if you can not accept this offer we will cancel the order and refund you payment. ### 

***Shipment Option: (we have no responsibility for any delay or lost) 

Small Packet™ - International Air (8-15 business days) No coverage for insurance, No Tracking number ---- no extra charge
International Parcel - Surface (25-40 business days up to 2 months) $100 insurance, with Tracking number --- no extra charge (Default)
Tracked Packet™ - International (6-10 business days) $100 insurance, with tacking number --- $15 extra shipping fee


Return or exchange an item (No Refund for all orders)

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition(any used or damaged items will not be accepted)  within 14 days of receipt. We will issue a online store credits, or exchange the item for a different size / color if preferred. 

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility plus 5% handling fee (10% handling fee for free shipping order).
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please return the parcel to:

Ginza Queen 

1008 Boul St-Laurent
Montreal, QC
H2Z 1J3
Tel: 514.871.8880

 

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